Welcome to Cockfosters Florist, your trusted provider for online flower delivery in Cockfosters and the surrounding areas. These Terms & Conditions outline the rules and guidelines governing your use of our website, the process for ordering flowers online, payment methods, cancellation policies, liability, and other key legal aspects. Please read them carefully before placing an order. By accessing and using our website, or by placing an order, you agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all transactions made through our website for the supply and delivery of fresh flowers and related goods to customers located in Cockfosters and the surrounding areas, including (but not limited to) areas such as Oakwood, Southgate, Hadley Wood, and nearby localities. Any variation to these terms must be confirmed in writing and approved by Cockfosters Florist. These terms shall override any other terms you may attempt to impose or incorporate.
To ensure a seamless online flower delivery experience in Cockfosters, the order process is as follows:
While we make every effort to deliver your chosen flowers as depicted, fresh flower availability may vary, particularly due to seasonal or regional supply conditions. If an element of your selected arrangement is unavailable, Cockfosters Florist reserves the right to substitute with flowers of equal or greater value and similar style, colour, and quality. For orders placed for specific occasions in Cockfosters, we ensure substitutions are made thoughtfully and with customer satisfaction in mind.
All prices featured on the Cockfosters Florist website are in British Pounds Sterling (GBP) and inclusive of applicable VAT unless expressly stated otherwise. Delivery charges, where applicable, are displayed in your shopping basket prior to checkout.
Payment can be made using approved debit and credit cards or payment gateways as specified at checkout. We do not accept cash payments for online orders. Payment must be received in full before any order is processed or dispatched. We reserve the right to cancel any order where payment is not received or is suspected to be fraudulent.
Cockfosters Florist endeavours to deliver orders to Cockfosters and nearby areas on the chosen delivery date. Where possible, delivery may be made by hand to ensure the freshest flowers and the best customer experience. However, delivery dates cannot always be guaranteed, particularly during seasonal peaks or unforeseen local circumstances (e.g., traffic disruptions, extreme weather).
If recipient is not available at the time of delivery:
Your satisfaction is important to us. Should you be dissatisfied with the quality of your flowers or if an item arrives damaged, please notify Cockfosters Florist within 24 hours of delivery. Where reasonable, we will offer a replacement, refund, or other suitable resolution at our discretion.
As flowers are perishable, returns are handled on a case-by-case basis. Proof of purchase and photographic evidence of the issue may be required. Non-perishable gifts or vases may be eligible for return or exchange within 14 days, provided they are unused and in original packaging.
Orders may be cancelled or amended by the customer up to 24 hours before the scheduled delivery date. However, on certain peak seasonal dates (e.g., Mother’s Day, Valentine’s Day, Christmas), cancellation or changes may not be possible once your order is being prepared or dispatched, due to the high demand for flower delivery in the Cockfosters area.
To cancel or amend your order, please provide clear details of your order reference and specific instruction. We will confirm the update by return correspondence. Refunds for valid cancellations will be processed within 7 working days to the original method of payment. Orders cancelled with less than 24 hours’ notice, or after flowers have been dispatched or prepared, may incur a charge or be non-refundable.
Customers are responsible for providing accurate contact details, recipient details, delivery information, and any preferences at the point of order. Inaccurate or incomplete information may result in delays or inability to deliver, for which Cockfosters Florist is not liable.
Customers should promptly inspect the flowers and notify us of any issues in line with our returns policy. Customers are also responsible for making reasonable arrangements with the recipient to accept the order at the specified time or provide secure delivery instructions.
Cockfosters Florist will not be liable for any indirect, incidental, special, or consequential loss or damage arising from late or failed deliveries, quality issues attributable to perishable goods, or circumstances beyond our reasonable control (including weather delays, strikes, traffic disruptions, or incorrect recipient information).
Our liability is limited to the value of the product or re-supply of the goods in question. Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded under English law.
All website content, images, designs, logos, and text remain the property of Cockfosters Florist or our licensors. No part of the website or its content may be reproduced, distributed, or used for commercial purposes without prior written consent.
Cockfosters Florist is committed to protecting your personal information and privacy. Your personal data is collected and handled in accordance with all applicable UK data protection laws. Information will only be used to process and fulfil your order, update you regarding delivery, and communicate special offers or news where you have consented. Your data will never be sold or passed to third parties for marketing purposes.
We reserve the right to revise these Terms & Conditions from time to time to reflect changes in business practices, legal or regulatory requirements. The version published online at the time of your order will apply to that transaction. Please regularly check for updates when making repeat orders for flower delivery within Cockfosters and surrounding areas.
These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is deemed invalid, unlawful, or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force. Our failure to enforce any provision shall not constitute a waiver of that or any other right. These Terms & Conditions constitute the entire agreement between you and Cockfosters Florist concerning online flower delivery in Cockfosters and surrounding areas, superseding any prior agreements or understandings.
Should you have any concerns or require assistance relating to orders, delivery, cancellations, or these Terms & Conditions, please visit our website for details on how to reach Cockfosters Florist customer services. We strive to respond to all enquiries promptly and to deliver a positive experience to our valued customers in Cockfosters and the surrounding communities.
These Terms & Conditions are effective from 01 June 2024 and apply to all customers in Cockfosters and the surrounding areas who purchase flowers or related products via our online store.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cockfosters, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cockfosters.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
